Frequently Asked Questions

• Products
• Shipping
• Ordering

Products

1. Q: What does Generic stand for?
   A: Generic means using a different name for the same ingredients. The contents of the pills are absolutely the same in our generic version and the branded analogue.
2. Q: Why is your product so cheap?
   A: There are a number of reasons for that. We do not spend anything on marketing, there are no taxes to be paid as the product come into the country unregistered, the manufacturer is located in an offshore zone and the production costs are way lower. No child labor is used.
3. Q: Why does the name printed on the pill differ from the branded one?
   A: The name you see printed on the pill in the active ingredient used here. The contents of the generic pills are absolutely the same as those of the branded versions. The difference is in the name only. The manufacturers of generic drugs cannot use the brand names on their pharmaceuticals as that would be the breach of copyright while using the well known ingredients is absolutely legal.
4. Q: Why does the shape of the pill differ from that of the branded one?
   A: The shapes differ for exactly the same reason as listed in the question above. The shape of the pill is the intellectual property of the manufacturer and reproducing it will qualify as the breach of copyright as well.

Shipping

1. Q: What areas you send orders to?
   A: We ship orders to any address of the world.
2. Q: What are the shipping methods?
   A: We can offer 2 shipping methods at the moment.
   1) Trackable Courier Service: the packages sent by this postal service can by tracked by the tracking number supplied after the order is shipped. See Tracking Your Package for details.
   2) International Unregistered Airmail
3. Q: What are the shipping rates?
   A: The shipping rates vary depending on the carrier you choose and on the quantity of products in your order.
   
   Shipping costs for postal services:

   Delivery Service	Products in your order	Shipping cost
   Trackable Courier Service	1 Product	$ 35
   	2 Products	$ 70
   	3 Products	$ 105
   International Unregistered Airmail	1 Product	$ 10
   	2 Products	$ 10
   	3 Products	$ 10

4. Q: What is the delivery time?
   A: All the products we sell are in stock for immediate delivery. However, we need about 1-2 working days to process an order.
   
   Trackable Courier Service: The delivery time depends on the destination country. Usually, it takes about 7-9 days for a package to be delivered. Remember, the time frame of your order's delivery begins AFTER we ship your order, not from the time you placed your order. After the parcel is sent out, it gets a tracking number and can be tracked. See Tracking Your Package for details.
   IMPORTANT! We will not be able to send your order by Trackable Courier Service if you specify a PO box in your shipping address or if you give us a wrong telephone number.
   
   International Unregistered Airmail: The delivery by International Unregistered Airmail takes about 10-19 days (3 weeks is the maximum the delivery may take). The parcels sent by this postal service cannot be tracked.
5. Q: What if my order is delayed at customs?
   A: In case your order is delayed at customs, they inform you of that. They ask the recipient to come and give them a permission to open the parcel. At this point it is examined and given to you. If you have any problems with getting your order, please let us know and we will try to resolve the problem.
6. Q: What am I to do if the package is damaged when I receive it or if it is missing?
   A: In this case you are to contact our support team and notify of the problem. We will either resend the package or refund your payment. See our Our policies section.
7. Q: How much will I have to pay if you reship the product?
   A: We will reship the product free of charge. No additional charges will be placed.

Tracking Your Package

Ordering

1. Q: How safe is ordering from your site?
   A: We have outsourced Credit Card processing to the world wide known processor MyPaySystems. When you are in the final check out mode you will be transferred to the site of the online processor that ensures the Fort Knott security of your all transactions.
2. Q: Can I pay by other methods? Do you accept cheques, Paypal, cash?
   A: Unfortunately we accept credit card payments only. This way we can process your order within a very short period of time. As soon as your payment is approved by our processing centre, your merchandise is ready to be packed and sent out.
3. Q: What credit cards do you accept?
   A: We accept Mastercard and Visa cards only.
4. Q: When will my credit card be charged?
   A: Your credit card will be charged as soon as your order is processed and accepted by our billing department.
5. Q: Can I cancel the order placed with you?
   A: You can contact our support team and inform them of the cancellation of your order within 24 hours from its placement. We can not accept order cancellation once the order is shipped.
6. Q: Can I get my money back if I am not satisfied with your product or service?
   A: Yes, if for some reason you are not satisfied with the product, please contact our support team and notify us of the problem. See our Our policies section.
7. Q: What is your returns policy?
   A: Please, see Our policies section.
8. Q: Do you have any discount system?
   A: No, we do not offer any discounts at the moment.
9. Q: How can I contact you?
   A: See our Contact Us section.
10. Q: Where are you located?
    A: Our support team is located in London, UK. The medications are manufactured and shipped from India.